DOMODEDOVO COMMERCIAL SERVICES

Airport's agent responsible for airlines and aviation services operators

For Airlines
For Aviation Activity Operators

Domodedovo Commercial Services was established to ensure effective partnership between Moscow Domodedovo Airport's business units and the airlines.

Optimization of interaction is based on the special units formed to support airlines grouped by their regions and membership in the global airline alliances. This principle makes it possible to apply an individual approach to various types of customers, ensuring the implementation of the company's fundamental customer focus principle.

Responsibilities:

• drafting, execution and support to contracts between airlines and business structures of Moscow Domodedovo Airport
• as a single point of contact;
• settlement of accounts with customers;
• standardization and control of quality of the services provided on the premises of Moscow Domodedovo Airport;
• development and implementation of the Airport's marketing strategy;
• development and implementation of marketing projects jointly with airlines (development of transfer and combined traffic, travel services market etc.);
• promotion of services at the aviation and non-aviation markets;
• informing customers on current trends at the aviation and non-aviation markets;
• informing customers of current and strategic plans of the airport.

Domodedovo Commercial Services Specialists apply innovative marketing technologies to increase the competitiveness of the overall value chain of a flight through the implementation of partnership marketing concepts (airline's business process development and enhancement):

• analysis and forecasting of market growth;
• promoting the development of the airline's flight network;
• joint promotion;
• sharing of risks when opening new routes.

The Sales Management division deals with the conclusion of new contracts and the prolongation of existing contracts for the provision of all types of services and products sold by the airport enterprises, changes in commercial terms and conditions, and support of leasing activities.

By contacting Sales Management, it is possible to:

• receive assistance in expanding the flight route network, opening new destinations, increasing the flight programme;
• conclude, amend or terminate a contract;
• learn about the airport's product line and new products;
• rent premises;
• resolve any commercial issues that may arise.

Working hours: working days, from 9-00 to 18-00

The Account Management division is responsible for supporting the day-to-day operations of airlines and ground handling operators.

The Account Management division oversees the following issues:

• billing;
• settlements;
• informing about changes in airport technologies;
• processing airline standards and requirements for passenger, baggage, cargo and aircraft handling;
• operational interaction with airlines and operators;
• control of fulfilment of contractual obligations;
• preparation of infrastructure for the operational activities of airlines and operators.

Working hours: working days, from 9-00 to 18-00

Address:

LLC DOMODEDOVO COMMERCIAL SERVICES
Bldg 1, Domodedovo Airport, Domodedovo, Moscow Region 142015, Russia