(CUSTOMER GUIDE)

Map of DOMODEDOVO CARGO terminal

1. For more information on shipping cargo, contact information desks 12 or 14 in the Customer Service Area.

   
   

2. For the Cargo Handling Request form (filling instructions are available on the information board), contact the Customer Service Area desks 8 or 9, Outbound Cargo Agent, or the airline's authorized agent.

   
   

3. Submit the completed and signed Cargo Handling Request to the Outbound Cargo Agent at desk 8 or 9. Agent will register your air cargo.

   Note: If you need value-added services, check appropriate boxes in the Cargo Handling Request and notify the Agent. You will be issued cargo tags and one-time pass (yellow) required for your vehicle to be admitted to the premises of Domodedovo Cargo.

   • Vehicle is not eligible for access to the premises of Domodedovo Cargo if the cargo weighs less than 100 kg.
   • Parking is allowed only in designated areas (parking spaces).
   • To ship cargo weighing less than 100 kg, order cargo handling services to have the cargo unloaded and delivered to the reception/delivery area by contacting desk 6 in the Customer Service Area or calling +7 916 210 56 40

   In case of inclement weather (heavy frost, rain), perishable goods or live animals, light vehicles carrying cargo of less than 100 kg are granted access to the premises of Domodedovo Cargo.

   
   

4. At desks 1-4, contact the Dangerous Goods Agent to determine the nature of the goods, submit the Cargo Handling Request, shipping documents indicating the nature of the goods and whether safe transportation is possible. After completion of the procedure, documents are endorsed with a "verified" stamp.

   Note: If shipping goods of vegetable or animal origin, contact the Federal Veterinary and Phytosanitary Service on Floor 2 in DTK-1 Building:

   • Phytosanitary inspection - Office 2-8, tel. +7 495 967-89-02, +7 495 787-86-64
   • Veterinary inspection - Office 2-10, tel +7 495 967 83 96.
   
   

5. Upon arrival at the cargo reception area of the warehouse (Gates 9-12), unloading of the cargo from the vehicle is offered free of charge. After unloading, cargo labels received from the Outbound Cargo Agent must be attached to each cargo unit.

   Note: To put cargo into storage, you must hold pass received from desk 10 in the Customer Service Area. Cargo must be packaged to the airline's requirements.

   
   

6. In the cargo reception area, contact the Cargo Handling Operator of the respective reception line. Present the Cargo Handling Request and the cargo to be transported. Aviation Security Officer will inspect the cargo, endorse and forward the shipping documents for the Cargo Handling Operator. Upon receiving the cargo, the Operator will endorse the Cargo Handling Request and the vehicle pass.

   Note: In case of mismatch between the actual total weight and the number of cargo units and respective details in the Cargo Handling Request, the Operator makes corrections and endorses them.

   
   

7. After delivering the cargo, contact the Billing Office, located in the Airlines and Cargo Agents Ares (Office 6) to pay the invoice. Cashier will mark as paid all copies of the air waybill and return you your copy of the air waybill and the payment receipt.

   Note: Billing Operator keeps the Cargo Handling Request.

   
   

8. When leaving the International Cargo Terminal, return your pass to the security at the checkpoint and make the vehicle available for inspection (open the trunk/cargo space).