B2C |B2B

Cargo processing

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Cargo information

Enter the air waybill number::

Cargo flights timetable

Departure:

Quality of services provided

General | Departure | Arrival

1. General

1.1.  Abbreviations ATA Actual Time of Arrival

ATA Actual Time of Arrival
STD Scheduled Time of Departure
ATD Actual Time of Departure

1.2. Cargo handling is performed in accordance with the procedures set forth in the following guidelines: IATA Dangerous Goods Regulations; IATA Live Animal Regulations; IATA Perishable Cargo Regulations - 100% of instances.

1.3. Cargo handling ensures no loss of cargo within the scope of responsibility OOO DOMODEDOVO CARGO - 99%.

1.4. Cargo handling ensures no damage to cargo within the scope of responsibility OOO DOMODEDOVO CARGO - 99%.

1.5.Cargo handling prevents loss of the accompanying documents listed in the air waybill - 100%.

1.6. Upon receipt of the cargo at the depot, weight and volume of the received cargo are checked - 100% .

1.7. Cargo returned from the ramp is ready to be shipped with the next flight - ATD + 180 min.


2. Departure

2.1 Closing time (min to STD) of cargo acceptance at the depot.

2.1.1.  General/Special.

Weight of cargo prepared for the flight, kg Time, min to STD

1 – 200

330

200 – 2000

360

2000 – 5000

480

5000 – 8000

600

Over 8000

840

2.1.2.  Fast track cargo accepted at the depot (fast track applies only to cargo shipped by domestic flights).

Cargo weight, kg Time, min to ST

1 – 150

90

2.1.3. Fast track cargo accepted at the depot.

Fast track cargo weight, kg Time, min to STD

1 – 200

150

200 – 2000

180

2000 – 5000

300

5000 – 8000

420

Over 8000

660

Exchange of information.
Telegram sent: FSU-RCS - cargo received from customer or agent.


2.2 Time (min to STD) for submission of document preparation request.

2.2.1.  General/Special.

Cargo weight, kg Submission time for the document preparation request, min to STD

500 – 2000

270

2000 – 5000

330

5000 – 8000

390

8000 – 10000

450

Over 10000

570

 

2.2.2 Time for submission of the document preparation request change order.

Total weight of the cargo delivered or modified to the flight being prepared, kg Submission and processing time of the order, min to STD

0 – 1000

180

1000 – 2000

210

2000 – 3000

270

3000 – 4000

300

2.3  Shipper handling time at the depot.

Shipper handling time from unloading of cargo from the vehicle onto depot's pallets (cargo ready for delivery to the depot) to completion of cargo acceptance at the depot - 90 minutes (for cargo weighing up to 5 tons) + 15 minutes (per each ton over 5 tons).
Note: This standard does not include time required for customs clearance.


3. Arrival

3.1 Cargo ready for delivery to the customer after ATA (general and special cargo).

3.1.1 General cargo.

Weight of the arriving cargo, kg Time, min

001-8000

300

8000-12000

380

>12000

500

3.1.2 Special.
Cargo ready for delivery ATA + 210.

Note: If the arriving flight carries over 2 tons of special cargo, time of readiness for delivery is ATA + 210 min + 15 min (per ton of special cargo over 2 tons).


3.1.3 Exchange of information.
Telegram sent: FSU – RCF – Cargo received at the depot;


3.2 Notification time of cargo arrival (general and special cargo).

3.2.1. Customers should be notified of the arrival of their cargo at the latest:

Cargo category Telephone Telegram

General

АTA +500

АTA +1320

Special

АTA +180

АTA +180

Note:

  1. If the arriving flight carries over 2 tons of special cargo, notification shall be made not later than ATA + 180 min + 15 min (per ton of special cargo over 2 tons).
  2. Notice of arriving cargo can be sent by email.

3.2.2 Exchange of information.

Telegram sent:

  • FSU-NFD - customer informed of the arriving cargo;
  • FSU-AWD - arriving document issued to the customer or agent (upon receipt of the shipping documents by the customer);
  • FSU-DLV - cargo delivered to the customer (upon receipt of the cargo at the depot by the customer).

3.3  Consignee handling time at the depot.

3.3.1. Consignee handling time from receipt of the air waybill to receipt of the cargo at the depot - 60 minutes (if receiving at the warehouse not more than 5 tons of cargo) + 15 minutes (per ton over 5 tons).

Note:
This standard does not include time required for customs clearance.