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23 March 2012

Tourists Name Domodedovo the Best for the 5th Year in a Row

Moscow Domodedovo Airport won in the Best Russian Airport category of the Travel.com Star award with the largest number of votes among the 18 candidate airports nominated for the award by tourists and travelers. Approximately 9,000 Internet users took part in the vote that took place from April 18 to December 31, 2011.

"The 5th in a row Best Russian Airport award won by Moscow Domodedovo Airport at the Travel.ru Star awards testifies to the fact that passengers support the development strategy selected by the airport," commented the award Ms. Elena Selyanchenkova, Head of the Press Office at Moscow Domodedovo Airport.

The large-scale reconstruction carried out over the last decade, as well as the developed infrastructure and high quality of services allowed Moscow Domodedovo Airport to take the leading position in terms of passenger traffic in the Russian Federation. In 2011, the airport handled more than 25 million passengers and was one of the largest airports in Europe according to the classification of Airport Council International (ACI).

Moscow Domodedovo Airport offers a broad range of services to create comfortable environment for all categories of passengers. The passenger terminal has cafes, restaurants, and stores. Baby care room is available free of charge 24/7 to passengers traveling with children. Airport has dedicated staff members for escorting passengers with limited mobility during their stay at the airport.

Online and self-service check-in using mobile devices and CUSS (Common Use Self Service) kiosks is available at Moscow Domodedovo Airport. After self-service check-in, travelers can proceed to baggage drop-off counters.

- State-of-the art services at Moscow Domodedovo Airport make traveling quick and convenient. I would like to stress the attentiveness and responsiveness of the airport staff. Congratulations to Moscow Domodedovo Airport on winning the well-deserved Best Russian Airport award," said Mr. Shod Muladzhanov, Editor-in-Chief of the newspaper Moskovskaya Pravda.

Moscow Domodedovo Airport pays special attention to the tourist segment of the market. Since 2002, the airport hosts the annual Tourist Forum. Over the ten years, the Forum has established itself as one of the major venues for business negotiations, finding and developing contacts with professionals of the tourist market in Russia, CIS, and globally.

For the convenience of passengers and tour operators, a special service area has been established at Moscow Domodedovo Airport for passengers traveling on tourist vouchers.

- We are very pleased to serve as a link that the tourists can use to express their appreciation to the most reliable service providers and to reward them on behalf of thousands of visitors to our web portal," noted Ms. Maria Rusina, the coordinator of the Travel.ru Star awards. The awards ceremony was held on March 22, 2012 in Moscow at one of the world's largest industry events - MITT-2012.

Travel.ru Star is the first in Russia and the one-of-a-kind consumer prize in tourism, awarded based on the results of online voting on travel.ru. Consumers nominate there the best airlines, airports, travel agencies, hotels, resorts, and sources of tourist information, as well as their favorite tourist destinations. Presently, Travel.ru Star has 71 awards. Each voter can nominate her candidates for any of the awards or several categories at the same time. Every year thousands of Internet users participate in voting. Another feature of the award is that in the voting process, any candidate nominated by the tourists becomes a contender automatically and absolutely free of charge.

Moscow Domodedovo Airport is the largest in terms of passenger traffic in Russia. In 2011, the airport handled 25,701,610 passengers, join the largest airports in Europe according to ACI. Members of the world's leading airline alliances - Star Alliance and oneworld - have chosen Moscow Domodedovo Airport for their flights to and from Moscow. Since 2010, Moscow Domodedovo Airport tops the ranking of the best airports in Eastern Europe by service quality, according to the annual survey of independent research agency Skytrax Research (UK).

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